Shipping, Return and Refund Policy

Introduction

Welcome to New Clinician, a professional service platform operated by TRUECARE HEALTHTECH (“Company,” “we,” “us,” or “our”). This policy outlines our shipping, return, and refund terms for purchases made through https://anooplal.com/ (“Website”). By using our Services, you agree to this policy.

For inquiries, contact us at:
📍 Registered Address: 13/335, Avin Towers, Karakulam PO, Trivandrum, Kerala, India – 695564
📧 Email: support@newclinician.com
📞 Phone: +91 884 876 2370

Shipping Policy
Digital Products & Services

Digital products and services (e.g., AI medical tools, courses, memberships, research publishing, and journal access) are delivered instantly or within 24 hours of successful payment.
Users will receive access details via email or their New Clinician account dashboard.
If access is not received within 24 hours, please contact us at support@newclinician.com.

Physical Products (Clinician Merchandise & Learning Materials)

Shipping Availability: Physical products are available for delivery within India and select international locations.
Shipping Timeframes:
- India: 5-10 business days
- International: 10-20 business days (subject to customs clearance)
Shipping Costs: Calculated at checkout based on the destination and weight.
Order Tracking: Users will receive a tracking number once the order is shipped.

Return Policy
Digital Products & Services

Non-Refundable: Digital products, including AI tools, research publishing, and online courses, cannot be returned once access is granted.
Subscription Cancellations: Paid subscriptions can be canceled anytime, but no refunds will be issued for unused portions.

Physical Products

Returns are accepted within 7 days of delivery only for:
✅ Defective or damaged items
✅ Incorrect product received
Items must be unused, in original packaging, with proof of purchase.
To request a return, email support@newclinician.com with your order ID and photos of the issue.

Refund Policy
Digital Products & Subscriptions

AI Tools & Memberships: Refunds are not provided for digital services once activated.
Online Courses: Refunds may be considered within 48 hours of purchase, provided the course has not been accessed.
Publishing Services: No refunds once a manuscript is submitted for review or processing.

Physical Products

Refunds will be issued only for eligible returns (defective, damaged, or incorrect items).
Refunds are processed within 7-10 business days after inspection.
Refunds are issued via the original payment method.

Payment Processing Fees

Transaction fees charged by payment gateways are non-refundable unless the refund is due to an error on our part.

Order Cancellations

Digital Services: Subscription plans can be canceled at any time, but refunds will not be provided.
Physical Orders: Cancellations are allowed within 12 hours of order placement before processing begins.

Chargebacks & Dispute Resolution

If you believe a charge was made in error, please contact us before initiating a chargeback. Disputed transactions will be reviewed, and if found valid, a refund will be issued per our policy.